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Tell Us What You Think: FAQ's

Library Survey FAQ

What is the library survey?

The library survey (LibQUAL+®) is a survey developed by the Association of Research Libraries (ARL). Its purpose is to provide academic libraries with a standardized effective method to measure the quality of library services. For more information about the LibQUAL survey see the FAQ's page. 

What can the Rod Library learn from the results?

  • How the UNI community rates library resources, services and spaces
  • Priorities for improvements to meet teaching, learning, and research needs
  • How we compare to other participating libraries to determine best practices

Who can participate?

Any current UNI students, faculty and staff who are 18 years or older can participate in the survey.

Is there a chance to win something by filling out the survey?

To be eligible for a chance to win a prize, enter your email in the last question and answer every question on the survey. If you opt-in, your email will be placed into the drawing for one of the four $50 or one of the forty $20 Amazon gift cards. Per UNI Policy: Gift card winners will have their name and UNI ID number reported to the Office of Business Operations (OBO) for tax purposes. 

How and when do I complete the survey?

The survey will be available from Feb 19, 2024 through March 8, 2024.  Just click on the provided link or go here!

How long does it take to complete the survey?

The survey needs to be completed in a single session.  The average time it takes to complete the survey is about 5 minutes for the 21 questions.

Are there sample questions I can look at?

The survey will look very similar to this.

21) Library space that inspires study and learning

22) Making electronic resources accessible from my home or office

23) A library Web site enabling me to locate information on my own

24) Library collections that are relevant and diverse.

25) Signage in the library that is helpful

Sample Questions

  • My Minimum level of service (The lowest level you would find acceptable.)

  • My Desired level of service (The level you would like us to be providing.)

  • My Perceived level of service (The level you think we are now providing.)

How is the privacy of the participants protected?

The LibQUAL approach to confidentiality is guided by the ethical standards of the American Psychological Association ( No identifying links between responses and the individual responding will be retained and only aggregated data will be reported.

How will I see the results?

The results and our plans to respond to them will be broadly distributed to the UNI community and beyond once they have been analyzed. The aggregated results will be shared with the UNI community on this FAQ page once they are available [Click the report].

Who can I contact if I have additional questions?

If you have any questions about this study (IRB#-FY24-70), please get in touch with the Rod Library research team's principal investigator, Assessment Librarian, Hyunseung Koh, Ph.D., at 319-273-2837 or If you have questions or concerns about the rights of research participants and the research review process at UNI, you may contact the IRB Administrator at the Office of Research and Sponsored Programs at 319-273-6148 or