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Library Research Training

Module 7: Reference Interview

In this module, you will learn how to perform an effective reference interview to discover and fulfill a patron's information need. 

After completing this module, you will be able to: 

  • Recognize, describe, and practice the steps of an effective reference interview: Be Approachable, Show Interest, Listen & Inquire, Search, and Follow-up.

Need help or have a question? Contact Claire Bowling (claire.bowling@uni.edu). 

Reference Interview (Full Page Version)

Directions: 

Reflect on the following questions and write a brief response: 

  • How have your previous experiences with patrons shaped your understanding of the importance of conducting reference interviews?
  • In what ways can the techniques you learned enhance a patron's library experience? 
  • What strategies would you use to overcome common challenges in conducting reference interviews, such as vague questions or miscommunication?

In your discussion post include: 

  1. Your name and unit in the Title section.
  2. Your response in the Body section. 

(Full page version)

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