"Rather than calculating inputs and outputs, outcomes-based assessment models focus on the end result of providing a resource or service." (Fleming-May & Mays, 2021, p. 92)
"An outcome is a specific benefit from a library program/service that can be quantitative or qualitative and is expressed as changes an individual perceived in themselves." (Project Outcome101, What is an outcome?, 00:04:05) For example, patrons learn something new ("knowledge") about using digital resources, gain "confidence" on using digital resources, change their behavior by applying new knowledge gained to their projects, and increase awareness of library resources and services (Project Outcome, Introduction to Project Outcome, 00:00:37).
Source: Parnell, A. (2021). You are a data person: Strategies for using analytics on campus. Stylus Publishing.
Source: Parnell, A. (2021). You are a data person: Strategies for using analytics on campus. Stylus Publishing.
Source: Parnell, A. (2021). You are a data person: Strategies for using analytics on campus. Stylus Publishing.
Type of Analysis | Descriptive | Diagnostic | Real-Time | Predictive | Prescriptive |
Action | Reporting | Analysis | Monitoring | Forecasting | Impact |
Key Questions | What happened? | Why did it happen? | What is happening? | What will happen? | What should be done? |
Source: Parnell, A. (2021). You are a data person: Strategies for using analytics on campus. Stylus Publishing